Over two decades and through hundreds of implementations, Insequence Field Service has been able to acquire many best practices to assist in providing efficient, timely implementations meeting our customers’ needs. These practices are ever-growing and being refined to keep up with technology and the SPD Pro suite of growing applications. The Field Service department is continuously working on improvements in implementation practices and processes to meet our customer’s needs and requirements. Every new system implementation will be assigned a Project Manager and at least one Project Coordinator to see the project through from the kick-off to SOP Support ensuring successful implementations. Our assigned Field Service personnel remain in contact with the customer during the implementation process to ensure that we have a full understanding of the customer’s needs and requirements, answering questions and assisting with the most efficient processes possible for your environment.
Project Management
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Bilingual Project Coordinators magyargenerikus.com
We currently are able to provide Spanish, French, and German speakers
Implementations
All implementation types are performed by Field Service, this ranges from new implementations to small remote process changes requested by our customers.
Upgrades
Field Service may provide some upgrade services, however, this is typically provided by a designated upgrade team.
Site Specific Documentation
Customers often have some type of customization to their system. Field Service personnel will write and provide custom documentation when included in the project scope.
New Implementation Training
Project Coordinators may provide small amounts of onsite training, however the Training Dept. personnel typically provide training either at the beginning of an implementation or prior to SOP. This includes both administrator and operator training at the discretion of the customer.