Insequence has integrated formal Project Management on all-new facility implementations, new lines in existing facilities, and some major line changes to assist with communication and implementation efficiencies. Project Management becomes involved after the Sales activities are completed, which is at the point of PO receipt from the customer. A Sales hand-off meeting is held internally between Sales and Field Service at Insequence to discuss the project information including scope as understood by sales. Once the sales hand-off takes place the Field Service Manager will assign a Project Manager to the project to manage throughout the life cycle of the project. The project life cycle consists of the Customer Kick-off Meeting through SOP (Start of Production) support.
überprüfeProject Management Advantages:
Project Verbal Communications
Project Written Communications
Project Monitoring
The Project Manager is the sole contact at Insequence for the customer for the project life cycle. The Project Manager will be responsible for ensuring that Insequence internal communication with all departments for project needs are completed efficiently and effectively allowing for the customer to receive updates on deliverables as needed. The Project Manager will be responsible for scheduling weekly meetings with the customer to provide project status and gather any needed information concerning the project.
During the life of the project documentation will be provided in the form of a Project Plan, Open Items/Issues tracking, meeting minutes for all conference calls, and Daily Reports throughout the project execution whether completed remotely or onsite.
Projects are monitored throughout their life cycle by the Project Manager and the Field Service Manager to ensure efficient and timely execution of the project to achieve completion.
Project Management Phases:
Customer Kick-off Meeting
Project Planning
Documented Project Plan
Sales, Field Services and the Customer will have a kick-off meeting via conference call to introduce team members, discuss the scope and ensure that everyone has a full understanding of the project and the result the customer is expecting.
The PM either during the kick-off meeting, pre-implementation site visit, or through phone conversations will gather the information for timelines, infrastructure, programming needs, processes, and data as part of the project planning and for the intent of creating a full project plan for the implementation.
The project plan will consist of all details of the project gathered in the planning phase. These details will include the project scope, processes, timeline, responsibilities, and identify all project team members. The Project Plan will then be sent to the Customer to sign off on in agreement with the project details. Once the Project Plan is signed by both the customer and Insequence implementation will commence.
Project Execution
Training
Support Hand-off
The execution phase includes all implementation items such as remote or onsite server builds, remote or onsite software configuration, onsite debug and testing of the line(s).
Training of site system administrators and operators is a very important part of the project, to ensure that the facility personnel have the knowledge to utilize the system properly with remote support from the Insequence Help Desk after Insequence Personnel are no longer present onsite.
A support hand-off is held internally at Insequence between the Field Service department and the Support department to provide information on the project concerning customizations and/or caveats that would be site specific to assist with future support incidents. During this hand-off primary site contacts and roles are identified to the Support department.
SOP Support (Start of Production)
Project Sign-off
Follow-Up Assessment
SOP support is also included in the project execution phase, this ensures the project has completed meeting the customer needs and expectations.
Customer signs off on a Project Completion form acknowledging that Insequence has provided all deliverables meeting the customers expectations and needs for the project scoped.
After the project has been completed Insequence recommends continued training as needed for new personnel or just refresher courses to keep your site personnel trained and effective in supporting onsite operations. Insequence also recommends annual System Assessments to ensure that the system continues to function at efficient peak levels with processing, redundancy, maintenance, etc.