Support

At Insequence, we understand the critical nature of your operations. You cannot afford to wait hours or days for a response from Technical Support; you need a live person at a moments notice to assist you through critical issues and questions. With that in mind, we have established a customer support team of qualified technicians. We provide our customers with 24×7 personalized, real-time support 365 days a year.

Insequence has implemented policies & procedures concerning accessing customer systems, making changes, and system maintenance responsibilities to minimize risk to production environments and ensure timely resolution of critical issues. Please visit the Support Links on this page to become familiar with these policies and procedures, along with the defining of the escalation process for critical issues.

Support Availability:

Holiday Support — Emergency Support

Insequence Support Department is now staffed 24 hours a day Sunday – Saturday with the exception of Dec. 24^th, Dec. 25^th, and Jan. 1^st each year. Insequence supplies Support personnel on an On-Call basis for Emergency Support only on these holidays.