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SERVICES
- - Insequence's automotive manufacturing software provides reliable, time-tested solutions for suppliers and the OEMs they serve.
- - Field Service
    Implementation processes that meet all our customer's needs and requirements
  - Project Management
    A sole contact person to manage all the activities throughout the project life cycle
  - Programming
    Insequence Programming is continuously working on new development, along with customer customizations and support items.
- - Technical Support
    24x7x365 support at your fingertips. Experts are standing by, ready when you are.
  - System Assessment & Optimization
    A proactive program that consists of an intensive review of Customer systems for risk management.
SOFTWARE TRAINING & CERTIFICATION
- - Knowledgeable personnel in your plant can handle minor items allowing the site to reduce downtime and quickly make process changes. We offer a variety of Certification and Training classes to meet your facility's needs.
- - Insequence Software Certification
    Certification allows for Insequence software experts in your facility.
  - Certification Schedule & Registration
    Insequence provides regularly scheduled certification classes for our customers.
- - Software Training
    Insequence provides a variety of training opportunities from standard to site specific, remote to onsite.
  - Standard Remote Training Registration
    Insequence offers Standard Remote Hands-On Training quarterly.
ASSISTANCE
- - Insequence strives to make requesting various services as efficient as possible for our customer base. Filling out the forms needed provides Insequence with the proper information to assist you in a timely manner.
    
    CONTACT US
- - Insequence Change Request
    Provide Insequence with changes need in your system, this includes custom programming and process changes.
  - Insequence Upgrade Questionnaire
    Provide your system's information for upgrading to the newest version of Insequence software.
  - New Project Requirement Questionnaire
    Do you have a new project to be quoted? Information will be provided via this form and submitted to Insequence Sales for review.
- - Customer Portal Access Request
    Insequence can set you up for Customer Portal access where you can view your Support Tickets and Project Information. This form must be submitted to gain access, and approved by authorized personnel at your facility.
  - System Assessment Request
    Risk management is an important service to our customers, Insequence provides this form for a System Assessment & Optimization request for your facility.
CLIENT FEEDBACK
- - Client Feedback
    Insequence would like to ask for your feedback to assist us in our Quality Management Program. Your feedback tells us where and what improvements we need to make.

Insequence is now an Advantive company. Visit the Advantive website.

Support Experience Review

24x7x365 TECHNICAL SUPPORT

24x7x365 TECHNICAL SUPPORT

Questionnaires are sent directly to Insequence Management upon submission for review.

Company Name:

Facility Location:

Email

Date of Contact*

How did you contact Support?:*

Phone

Email

Insequence.Online Chat

Customer Portal

Please enter your Support Ticket number: (Located in the title of the support ticket closure email)*

Did you consider the problem, in which you contacted Support, resolved?*

How well would you agree with the following statements:

Your issue was resolved in a reasonable amount of time.*

Strongly Agree

Somewhat Agree

Neutral

Somewhat Disagree

Strongly Disagree

Your Technician understood your questions and issue:*

Strongly Agree

Somewhat Agree

Neutral

Somewhat Disagree

Strongly Disagree

The Technical Support Analyst had a strong knowledge of the product.*

Strongly Agree

Somewhat Agree

Neutral

Somewhat Disagree

Strongly Disagree

Your Technical Support Analyst was friendly.*

Strongly Agree

Somewhat Agree

Neutral

Somewhat Disagree

Strongly Disagree

Rate your overall experience with this support call.*

Additional Comments:

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SERVICES
Field Service
Project Management
Programming
24x7x365 Technical Support
System Assessment & Optimization

SERVICES
Field Service
Project Management
Programming
24x7x365 Technical Support
System Assessment & Optimization

SOFTWARE TRAINING & CERTIFICATION
Insequence Software Certification
Certification Schedule & Registration
Software Training
Standard Remote Training Registration

SOFTWARE TRAINING & CERTIFICATION
Insequence Software Certification
Certification Schedule & Registration
Software Training
Standard Remote Training Registration

ASSISTANCE
Insequence Change Request
Insequence Upgrade Questionnaire
New Project Requirement Questionnaire
Customer Portal Access Request

ASSISTANCE
Insequence Change Request
Insequence Upgrade Questionnaire
New Project Requirement Questionnaire
Customer Portal Access Request

CUSTOMER KNOWLEDGEBASE
24x7x365 Technical Support

CUSTOMER KNOWLEDGEBASE
24x7x365 Technical Support

CLIENT FEEDBACK
Quality Management Program

CLIENT FEEDBACK
Quality Management Program

CONTACT US

Insequence Corporate (USA)

US & Canadian Callers: 615-459-8943
International: 001-615-459-8943
750 Jim Parker Drive
Smyrna, TN USA 37167

Insequence Europe Ltd

All Callers: +44 (0) 1869 238 080
77 Heyford Park
Upper Heyford
Oxfordshire OX25 5HD

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