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Support Experience Review
Questionnaires are sent directly to Insequence Management upon submission for review.
Company Name:
Facility Location:
Email
Date of Contact
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How did you contact Support?:
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Phone
Email
Insequence.Online Chat
Customer Portal
Please enter your Support Ticket number: (Located in the title of the support ticket closure email)
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Did you consider the problem, in which you contacted Support, resolved?
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Select value
Yes
No
How well would you agree with the following statements:
Your issue was resolved in a reasonable amount of time.
*
Strongly Agree
Somewhat Agree
Neutral
Somewhat Disagree
Strongly Disagree
Your Technician understood your questions and issue:
*
Strongly Agree
Somewhat Agree
Neutral
Somewhat Disagree
Strongly Disagree
The Technical Support Analyst had a strong knowledge of the product.
*
Strongly Agree
Somewhat Agree
Neutral
Somewhat Disagree
Strongly Disagree
Your Technical Support Analyst was friendly.
*
Strongly Agree
Somewhat Agree
Neutral
Somewhat Disagree
Strongly Disagree
Rate your overall experience with this support call.
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Additional Comments:
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Services
▼
Field Service
Project Management
Programming
Technical Support
Insequence Software Training
System Assessment & Optimization
Software Training & Certification
▼
Insequence Certification
Certification Schedule & Registration
Insequence Software Training
Standard Remote Training Schedule & Registration
Assistance
▼
Insequence Change Request
Insequence Upgrade Questionnaire
New Project Requirement Questionnaire
Customer Portal Access Request
Live Chat
Contact Support
Client Feedback