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FIELD SERVICE

Over two decades and through hundreds of implementations, Insequence Field Service has been able to acquire many best practices to assist in providing efficient, timely implementations meeting our customers’ needs. These practices are ever-growing and being refined to keep up with technology and the Insequence suite of growing applications. The Field Service department is continuously working on improvements in implementation practices and processes to meet our customer’s needs and requirements. Every new system implementation will be assigned a Project Manager and at least one Project Coordinator to see the project through from the kick-off to SOP Support ensuring successful implementations. Our assigned Field Service personnel remain in contact with the customer during the implementation process to ensure that we have a full understanding of the customer’s needs and requirements, answering questions and assisting with the most efficient processes possible for your environment.

The Field Service department may supply the following functions depending on the project quoted and type for implementations:

Project Management 

Insequence has integrated formal Project Management on all-new facility implementations, new lines in existing facilities, and some major line changes to assist with communication and implementation efficiencies. 

Upgrades​

Field Service performs upgrade implementations. You can request upgrades by filling out the Upgrade Questionnaire.

Bilingual Project Coordinators​

We currently are able to provide Spanish, French, and German speakers.

Site Specific Documentation​

Customers often have some type of customization to their system. Field Service personnel will write and provide custom documentation when included in the project scope.

Implementations

All implementation types are performed by Field Service, this ranges from new implementations to complex small remote process changes requested by our customers. 

New Implementation Training​

Project Coordinators may provide small amounts of onsite training, however the Training Dept. personnel typically provide training either at the beginning of an implementation or prior to SOP. This includes both administrator and operator training at the discretion of the customer.