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SERVER ACCESS POLICIES

Insequence has implemented policies and procedures requiring authorization from a site/customer prior to accessing production systems. At this time Insequence provides two types of access options for our customers to meet convenience and security policies. A site can request per Incident Access (per support Call) or they may fill out a Blanket Authorization Form for Support Access. Please download the Blanket Authorization Form, complete the form, sign, and send it to Support. All sites are automatically put on the per Incident option until a signed, completed Blanket Authorization form is received by Insequence Support Management. If you are not sure what authorization your site is using, please feel free to visit your customer portal and validate by looking at your contacts. Your contact list will have either an IA or BA at the top of the page. If you have any questions or concerns about your authorization, please feel free to contact Insequence Support for more information.

Note: At no time will an Insequence employee access a production system without contacting the customer via telephone or email to gain authorization to the said environment.

Per Incident Authorization – (IA)

This means every incident the site calls Support for, requires an email to be sent to the Project Coordinator receiving the Support Call prior to accessing/making any changes to the system for Support Calls. Any changes outside of necessary changes to get a site back into a running production state will require a Change Request to be provided and signed by the proper personnel from the plant and Insequence Management. A per Incident Authorization may be for all Personnel or by Contact List.

Blanket Authorization – (BA)

This means the Site has met Insequence requirements (signed off for blanket authorization) and is no longer required to send an email each time they need someone to access their production servers for Support Calls. Any changes outside of necessary changes to get a site back into a running production state will require a Change Request to be provided and signed by the proper personnel from the plant and Insequence Management. A Blanket Authorization may be for all Personnel or by Contact List.

Insequence Support Remote Access

Insequence uses standard remote control software called TeamViewer. However, some customers prefer using alternatives that meet their company’s policies. Insequence has found that TeamViewer has provided a secure, fast connection to a customer’s server in the time of crisis. Please visit the Teamviewer website for more information on the TeamViewer Security Information. Other remote access used due to customer preferences are VPN, Cisco VPN, RDP, VNC, and customer provided AT&T Connect. If you have any questions or concerns about remote access, please feel free to contact Support via online chat, telephone or email.