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SERVICES
Insequence's automotive manufacturing software provides reliable, time-tested solutions for suppliers and the OEMs they serve.
Field Service
Implementation processes that meet all our customer's needs and requirements
Project Management
A sole contact person to manage all the activities throughout the project life cycle
Programming
Insequence Programming is continuously working on new development, along with customer customizations and support items.
Technical Support
24x7x365 support at your fingertips. Experts are standing by, ready when you are.
System Assessment & Optimization
A proactive program that consists of an intensive review of Customer systems for risk management.
SOFTWARE TRAINING & CERTIFICATION
Knowledgeable personnel in your plant can handle minor items allowing the site to reduce downtime and quickly make process changes. We offer a variety of Certification and Training classes to meet your facility's needs.
Insequence Software Certification
Certification allows for Insequence software experts in your facility.
Certification Schedule & Registration
Insequence provides regularly scheduled certification classes for our customers.
Software Training
Insequence provides a variety of training opportunities from standard to site specific, remote to onsite.
Standard Remote Training Registration
Insequence offers Standard Remote Hands-On Training quarterly.
ASSISTANCE
Insequence strives to make requesting various services as efficient as possible for our customer base. Filling out the forms needed provides Insequence with the proper information to assist you in a timely manner.
CONTACT US
Insequence Change Request
Provide Insequence with changes need in your system, this includes custom programming and process changes.
Insequence Upgrade Questionnaire
Provide your system's information for upgrading to the newest version of Insequence software.
New Project Requirement Questionnaire
Do you have a new project to be quoted? Information will be provided via this form and submitted to Insequence Sales for review.
Customer Portal Access Request
Insequence can set you up for Customer Portal access where you can view your Support Tickets and Project Information. This form must be submitted to gain access, and approved by authorized personnel at your facility.
System Assessment Request
Risk management is an important service to our customers, Insequence provides this form for a System Assessment & Optimization request for your facility.
CLIENT FEEDBACK
Client Feedback
Insequence would like to ask for your feedback to assist us in our Quality Management Program. Your feedback tells us where and what improvements we need to make.
Programming Review
24x7x365 TECHNICAL SUPPORT
24x7x365 TECHNICAL SUPPORT
Reviews are sent directly to Insequence Management upon submission for evaluation.
Company Name:
*
Facility Location:
Email:
The project was quoted within 3 days of Insequence receiving all the required specifications.
1 – Strongly Disagree
2 – Somewhat Disagree
3 – Neutral
4 – Somewhat Agree
5 – Strongly Agree
If choosing 1-3, then: How long after your last specification email/discussion did it take to receive a quote?
The project was completed according to the specifications provided.
1 – Strongly Disagree
2 – Somewhat Disagree
3 – Neutral
4 – Somewhat Agree
5 – Strongly Agree
If choosing 1-3, then: Did you have requirement discussions with the programming team before and/or during the project? Did the programming have to be sent back for additional programming modifications due to either scope changes or missed specifications by the programming team?
The project was programmed and implemented in a timely manner.
1 – Strongly Disagree
2 – Somewhat Disagree
3 – Neutral
4 – Somewhat Agree
5 – Strongly Agree
If choosing 1-3, then: Were you given a due date for the programming? And was it met? How long after you were notified of the programming did it take to implement it?
The programming project implementation was tested before live implementation.
1 – Strongly Disagree
2 – Somewhat Disagree
3 – Neutral
4 – Somewhat Agree
5 – Strongly Agree
If choosing 1-3, then: Was the programming not tested due to lack of a test environment or a lack of asking to test by an Insequence employee?
No major issues occurred during programming implementation.
1 – Strongly Disagree
2 – Somewhat Disagree
3 – Neutral
4 – Somewhat Agree
5 – Strongly Agree
If choosing 1-3, then: What issues occurred? Were these issues identified during testing? Were these issues resolved in a timely manner?
Insequence software is meeting all my needs.
1 – Strongly Disagree
2 – Somewhat Disagree
3 – Neutral
4 – Somewhat Agree
5 – Strongly Agree
If choosing 1-3, then: What do you feel is missing or could be added? Is there any software or company you would like Insequence to interface with?
Additional Comments:
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