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Quality Management Program

We Need Your Feedback​

Insequence would like to ask for your feedback to assist us in our new Quality Management Program. Your feedback tells us where and what improvements we need to make. Please click on the questionnaire in the menu that best fits the service you are rating.

Insequence holds itself accountable for the success of its projects and remains focused on providing an exceptional experience related to product and service delivery, with a keen commitment to quality. However, the company’s Quality Management Program is not only outward facing, but internal as the company looks to build momentum with its employees in committing to a culture of Quality across departments.

As such, Insequence is introducing a Quality Pledge to its customers that demonstrates the commitment it is making to investing into a culture focused on success and continuous improvement.

Putting the program into action

Insequence is proactively reviewing every step of its process from sales to project management to Field Services to support to find areas of opportunity for continued improvement. This will be backed by the company’s management team who will hold themselves accountable to the tenets of this program and the outcome of every project. Additionally, the overall program includes development of an Advisory Board comprised of various customers and external participants. The goal of this board is to provide Insequence honest guidance and structured feedback.

“Insequence pledges to its customers to deliver an exceptional experience, a commitment to success and quality related to delivery of services and products. This transcends to every organization within Insequence and is ingrained into each employee. The company embraces this commitment of joint success with its customers.”

Insequence Quality Pledge

What to expect

The success of each project and the intrinsic value of the Quality Pledge will be validated with customer reviews and a detailed analysis of each project in Field Services and a sampling of custom programming projects. Additionally, at the completion of each project we will evaluate our own work with an internal quality assessment to ensure we are following best practices and Insequence standards during implementation. All of this will provide a benchmark from which to improve overall delivery services and reinforce the current ranking system already offered in Support. The outcome will be improved efficiency, a high success rate with projects and joint successes with customers.